Unwritten rules of management.

Enjoy what do. This is directly reflected in your work. No one likes angry people, except such as disgruntled.

We spend many, many hours doing their job. And it's much nicer to spend this time with the energetic and cheerful people than those who mistakenly thinks is a manifestation of professionalism - the severity and pugnaciousness.

I enjoy what I do. I enjoy working with people who are experiencing the same feelings and I think this is directly reflected on the results of our work.

And I know that our customers enjoy working with a team that likes her job.